Information We Collect

To become a user of the ER platform, whether a traveler or a driver, and to start using our services, it will be necessary to collect a series of personal information and information about the equipment and devices you will be using with our platform. We also collect information about you from other sources, such as service providers and optional programs in which you participate, which we may combine with other information we have about you. These are the types of information we collect about you:

A. Registration Information

When you create an account with Express Ride, our platform will ask you to enter a series of information necessary for your registration, such as your name, email address, phone number, date of birth, profile picture, and payment information. You can choose to share additional information with us for your traveler profile, such as saved addresses or preferred places (e.g., home or work). We may ask you to provide additional information related to your account identity (e.g., driver’s license), a profile picture, or “selfie” images. If you want to participate in other additional offers on our Platform (e.g., services for your vehicle or linking to other accounts like travel rewards and bonuses), you can provide us with additional relevant information for those offers.

• Information Required to Create Your Driver Profile

If you apply to be a driver, we will collect the information you provide in your application, including your full name, phone number, email address, driver’s license number, social security number, date of birth, profile picture, physical address. We will also need license information, vehicle information, and car insurance information. We collect payment information that you provide to us, including account numbers for direct deposits and bank routing numbers. We may need additional information from you at some point to complete your registration and approval, including information to confirm your identity (such as “selfie” images).

• Ratings and Feedback

After each ride, both the passenger and the driver will have the opportunity to provide a rating on the ER platform and give feedback on the service provided. We collect all information provided for study and improvement purposes for the platform and the provision of services. The provided data will be stored in the record of each passenger or driver.

B. Information We Collect When You Use the Express Ride Platform

• Location Information

When you request a ride with ER, our platform collects your location information through the data provided by the device with which you make the request, according to the settings and permissions you grant to your device for our application, including GPS and WiFi data, IP address, and Bluetooth data, as well as whether you are using the platform as a passenger or driver:

Passengers: We collect the precise location of your device when you open and use the ER application, even while the application is running in the background from the moment you request a ride until it ends.

Drivers: We collect the precise location of your device when you open and use the application, whether you are waiting for a ride, on your way to pick up a passenger, or completing a trip. We also collect precise location for a limited time after you exit driver mode to detect trip incidents, and we continue to collect data until a reported or detected incident is no longer active.

Usage Information: Our platform collects information about your use, including trip information such as date, time, destination, distance, route, payment, and if you used a promo or referral code. We also collect information about your interactions with the ER platform, such as our applications and websites, including the pages and content you view and the dates and times of your use.

Device Information: We collect information about the devices you use to access ER, including device model, IP address, browser type, operating system version, operator and manufacturer identity, radio type (such as 4G or 5G), preferences and settings (such as preferred language), app installations, device identifiers, advertising identifiers, and automatic notification tokens. If you are a driver, we also collect mobile sensor data from your device (such as speed, direction, altitude, acceleration, deceleration, and other technical data).

Address Book Contacts: You can configure your device permissions to grant ER access to your contact lists and opt-in for us to access your contact list to help you recommend friends to the platform. If you choose to do so, we will access the names and contact information of people in your address book.

C. Information We Collect from Other Sources

Service Providers: Service providers provide us with the necessary information for the core aspects of the ER platform, as well as additional services, programs, and promotions that can enhance your experience with ER. These service providers include background check companies, insurance providers, financial services providers, marketing providers, and other companies. We obtain the following information about you from these parties:

• Information to make the ER Platform safer, such as background checks or identity verification information.
• Information about your participation in third-party programs, which provide things like insurance coverage and financial instruments, information about insurance, payments, transactions, and fraud detection.
• Information about you provided by specific services, such as vehicle information, demographic data, and market segments.
• Referral programs. If someone refers you to ER, we will collect information about you from that referral, including your name and contact information.

Other users and sources. Other users or public or third-party sources, such as law enforcement, insurers, media, or pedestrians, may provide us with information about you, for example, as part of an investigation into an incident or to provide you with support.